Our ethos promotes three core values: respect, dignity and inclusion. This tells you everything you need to know about the quality of life we create for our residents. Every resident is treated with the respect and dignity they deserve and this, we believe, is the key to our residents enjoying a rich quality of life.
We offer a dedicated care programme for all our residents. Working with families, carers, and medical professionals, our approach to care actively improves resident’s quality of life as they recognise that they are valued and that their needs are being met.
The quality of life that we provide our resident’s is aptly demonstrated by our superior accommodation. Our residents are encouraged to feel that our residential care home is a community – one where they have a role – and are valued. This approach cultivates an atmosphere of togetherness and pride in our residential home. It also encourages residents to support one another, building friendships. We make sure that all rooms are cosy and warm, communal areas are comfortable, and that all areas are clean and tidy. This all adds to the quality of life our residents enjoy.
Our residential care home in Eastbourne actively encourages all residents to participate in a range of activities. We have plenty of activities for residents to enjoy such as monthly pet visits, monthly exercise and movement classes, and even singers who come to get the residents on their feet!
Care Plans are written by the manager, and either the resident or the residents relative are asked to check the care plans and sign them if they agree that they will meet the needs as discussed at the pre-admission assessment. The manager and the key worker review these care plans monthly, and every six months the resident and the family are asked to attend a care review so that all the plans and assessments can be reviewed in full.
The home has a robust complaints procedure, and complaints are not viewed as detrimental, but as a way for the home to improve the service it supplies, even so we cannot always get everything right for everyone.
If you’d like to learn more about how our care home provides the foremost levels of care, enriching the lives of our residents, or if you have questions about any aspect of our services, contact us today on 01323 722855.